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Shipping
We proudly offer USPS and UPS shipping for most orders. You can track these orders on the USPS or UPS website. All USPS and UPS shipping prices include insurance. For large and/or bulky orders, custom truck freight arrangements will be made, and delivery/tracking information will be provided to you.
Returns & Replacements
Returns: Customer MUST contact Earth Energy for approval before shipping a product for return or replacement. Product returns must be received within 30 days of original shipment. All products must be returned in original packaging, in new or resellable condition (as determined by our inspection upon receiving the return). Customer is responsible for return shipping expenses.
Replacements: Replacements are approved at the discretion of Earth Energy. In all approved replacement transactions, we may either issue a refund on the original product and instruct the customer to place a new order on the website, OR we may send a replacement product directly to the customer after receiving and inspecting the returned product.

Damaged Shipments: Orders damaged in shipment will be dealt with according to the carrier's policies. When Earth Energy is required to file the insurance claim, customer must provide photographic proof of damage to Earth Energy. The customer may be refunded when the carrier pays the claim, or the customer may be refunded immediately, at our discretion. In cases where the carrier allows the customer to file the claim, the customer will be responsible for settling the complaint with the carrier directly.
Product Warranties
All product warranties are provided and serviced by the manufacturers.
Viewing Orders
Log in to your account, using the link at the top right of any page on our site. On the Account Dashboard page, click "My Orders" on the left side of the page. You may review all of your past orders at that link.
Updating Account Information
Log in to your account, using the link at the top right of any page on our site. On the My Account page, you may edit any of your account information by clicking the links to the left of the page: Account Information (name and email address); Address Book (shipping and billing addresses); Product Reviews and Tags (update or delete them); Wishlist (add or delete items); Newsletters (subscribe or unsubscribe).

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